Help guide
You're not just buying a machine. You get personal, local service: a Florida team and one rep who stays with you after the sale.
Getting your machine live
- White-glove delivery or local pickup. We bring the machine inside and set it in place, same day when available, or you pick it up in Orlando or Deerfield Beach.
- Placement and power. A standard grounded outlet nearby. Wall mounts need solid wall backing; your rep can tell you what hardware fits.
- Payments and software. We help you connect the card reader and, on smart machines, set up the app with your products and prices.
- Stock it. Load your first products. Your rep can help you plan a mix for the location.
- First sale. Run a test purchase together, then you are live. Your rep checks in after the first week.
What your support covers
- Setup and onboarding
- Getting the machine powered, connected and ready for its first sale.
- Payments
- Card reader, Apple Pay and Google Pay setup and troubleshooting.
- Software and app
- On smart machines: products, pricing, sales and inventory from your phone.
- Stocking
- What to stock first, how much, and restocking through your rep.
- Warranty repairs
- Diagnosis, parts and repair or replacement during the 2-year warranty.
- Service dispatch
- A technician when a machine needs hands-on work.
Built to support a growing fleet
Whether you run one machine or a hundred, the support is the same: one rep, fleet pricing on reorders, and service dispatch across all 67 Florida counties.
Support questions
How do I get help with a machine I bought?
For service, call our main line at (321) 800-9653 and we dispatch a technician. For orders, setup and reorders, your rep is your single point of contact.
What does the warranty cover?
Most machines come with a 2-year warranty from delivery, and your rep confirms the coverage on the machine you pick. If a component needs attention, your rep helps diagnose it, sources the part and coordinates the repair or replacement.
Do smart machines come with software?
Yes. AI smart coolers and touchscreen machines come with software and a mobile app for sales, inventory, product and pricing management.
Can you help me get product to stock?
Yes. Ask your rep about trading cards, snacks, drinks and other product for your machines, and about restocking as you go.
What if I add more machines later?
Your rep handles reorders and fleet pricing, and the same support covers every machine you buy from us.